Connex experienced a major incident on August 23, 2019 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval ToolConnex APIphibred.com applications
Update timeline
- investigating Aug 23, 2019, 02:42 PM UTC
Connex and related applications are experiencing issues. The extent is currently not known. The Connex team is urgently pursuing a resolution. We appreciate your patience.
- monitoring Aug 23, 2019, 03:08 PM UTC
The issue appears to be resolved. It seems to have been a problem with an internet service provider. We will continue to monitor.
- resolved Aug 23, 2019, 03:16 PM UTC
This incident has been resolved.