Connex experienced a notice incident on June 15, 2020 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval ToolConnex APIphibred.com applications
Update timeline
- investigating Jun 15, 2020, 10:49 PM UTC
Connex users are experiencing slow response times and possibly timeout errors. The Connex team is pursuing a resolution. We appreciate your patience.
- investigating Jun 15, 2020, 10:50 PM UTC
Connex and related applications are temporarily unavailable. The Connex team is urgently pursuing a resolution. We appreciate your patience.
- identified Jun 16, 2020, 12:14 AM UTC
The issue for the sales.pioneer.com site has been identified. Problems still remain that impact other internal-use applications.
- resolved Jun 16, 2020, 02:46 AM UTC
This incident has been resolved.