Connex experienced a notice incident on November 30, 2020 affecting Connex, Approval Tool and phibred.com applications, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval Toolphibred.com applications
Update timeline
- investigating Nov 30, 2020, 07:35 PM UTC
Connex users are experiencing slow response times and possibly timeout errors. This mainly happens around login and when loading certain reports. The Connex team is pursuing a resolution. We appreciate your patience.
- monitoring Nov 30, 2020, 11:05 PM UTC
We implemented some updates to hopefully improve system performance. We will continue to monitor.
- resolved Dec 01, 2020, 08:22 PM UTC
We made some more performance improvements and believe the system is much more stable now. As always, we will continue to monitor and make what improvements we can.