Connex experienced a major incident on May 19, 2021 affecting Connex API, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Connex API
Update timeline
- identified May 19, 2021, 09:17 PM UTC
An incident with some of our cloud infrastructure is causing an outage with Connex external interfaces. This will also delay data being updated for reporting purposes. The root cause is known and a team is working on a solution. Most functionality of the Connex applications should still be working fine.
- resolved May 19, 2021, 09:34 PM UTC
This incident has been resolved.