Connex experienced a major incident on July 29, 2021 affecting Connex, Approval Tool, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval Tool
Update timeline
- investigating Jul 29, 2021, 06:36 PM UTC
Users are getting errors trying to log into Connex (sales.pioneer.com) and other "external" applications.
- investigating Jul 29, 2021, 06:36 PM UTC
We are continuing to investigate this issue.
- identified Jul 29, 2021, 06:46 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 29, 2021, 07:11 PM UTC
This incident has been resolved.