Connex experienced a major incident on September 30, 2021 affecting Connex, Approval Tool, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2021, 03:22 PM UTC
Some Connex users are experiencing problems connecting to the Connex application with certain browsers. The Connex team appreciates your patience while we pursue a resolution.
- monitoring Sep 30, 2021, 03:33 PM UTC
If you are seeing a "Not Private" error message from Chrome when trying to access Connex, try doing a "hard refresh" of the site - to force Chrome to download the latest version of Connex - by clicking the F5 key or holding down Shift and then click F5.
- resolved Sep 30, 2021, 03:59 PM UTC
We are marking this issue as resolved as this appears to be a Chrome issue. If you see this issue, please perform a refresh (F5 or shift-F5) of the site (as described below in the "Monitoring" section).