Connex experienced a major incident on October 7, 2021 affecting Connex, Approval Tool, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval Tool
Update timeline
- identified Oct 07, 2021, 03:03 PM UTC
Some users are having issues accessing the Invoicing page in Connex. We have identified the issue and are working on a fix.
- monitoring Oct 07, 2021, 03:57 PM UTC
A fix has been implemented. If you still experience errors with the Invoicing page related to this issue, clear your browser's cache or perform a hard refresh (shift F5) and it should work again.
- resolved Oct 07, 2021, 04:28 PM UTC
This incident has been resolved.