Connex experienced a major incident on December 8, 2021 affecting Connex, Approval Tool and phibred.com applications, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval Toolphibred.com applications
Update timeline
- investigating Dec 08, 2021, 05:03 PM UTC
Check scanning for US cash payments is intermittent/unavailable due to a problem the scanner vendor is experiencing with deposits. The check scanning process will eventually fail and display a 404 error. The vendor is actively working on a resolution.
- resolved Dec 08, 2021, 05:17 PM UTC
The vendor has resolved this issue. Check scanning was unavailable from 10:25 - 10:55 am CST.