Connex experienced a major incident on December 20, 2021 affecting Connex, Approval Tool and phibred.com applications, lasting 9h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval Toolphibred.com applications
Update timeline
- investigating Dec 20, 2021, 04:06 AM UTC
Starting sometime during the morning of Sunday, December 19, the Connex applications lost the ability to send emails. All other functionality should still be operating, but if you try to use a feature that sends an email you will likely get an error. Our infrastructure teams are working on the issue.
- resolved Dec 20, 2021, 01:22 PM UTC
This incident has been resolved.