Connex incident
Not Sold Neighbor report and Approval Tool issues
Connex experienced a minor incident on May 26, 2022 affecting Connex, Approval Tool, lasting 17h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2022, 09:20 PM UTC
The Not Sold - Neighbor Sales Rep report is currently running slow and may display a time-out error. If you get the error, please try again later. Also, employees trying to save requests in the Approval Tool are experiencing an error. Corteva IT is working on both issues.
- investigating May 27, 2022, 01:22 AM UTC
We are continuing to investigate this issue. If you are a Corteva employee with VPN access, as a work-around, you can use the "phibred" sites (https://sales.phibred.com for Connex and https://approvals.sales.phibred.com for the Approval Tool), which are working fine.
- resolved May 27, 2022, 02:45 PM UTC
We found the problem and resolved this issue.