Connex incident

US Check Scanning Issue

Minor Resolved View vendor source →

Connex experienced a minor incident on June 10, 2022 affecting Connex, Approval Tool and phibred.com applications, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2022, 03:40 PM UTC
Resolved
Jun 10, 2022, 07:51 PM UTC
Duration
4h 10m
Detected by Pingoru
Jun 10, 2022, 03:40 PM UTC

Affected components

Connex, Approval Toolphibred.com applications

Update timeline

  1. investigating Jun 10, 2022, 03:40 PM UTC

    Connex check scanning is currently unavailable and will display a "404" error if attempted. Our scanning vendor is working to resolve.

  2. identified Jun 10, 2022, 04:36 PM UTC

    The vendor is working on a fix for this, which is currently expected around 12:30 pm CDT today.

  3. identified Jun 10, 2022, 07:03 PM UTC

    We're looking into some remaining issues related to this.

  4. resolved Jun 10, 2022, 07:51 PM UTC

    This incident has been resolved.