Connex experienced a minor incident on August 26, 2024 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2024, 03:10 PM UTC
Some users are unable to roll account descriptions. The developers are aware of this issue and they are working on a resolution. We will remove this banner when the issue is resolved. Thank you for your patience.
- identified Aug 28, 2024, 06:48 PM UTC
We're working on a fix for this. In the meantime, if you're still getting errors from rolling Account Descriptions, you can try to not roll them all at once, but instead do them in smaller batches, or one at a time.
- resolved Aug 29, 2024, 11:07 AM UTC
Our clever developers resolved the issue! In their testing, they were rolling one Account Description in about 30 seconds and it was taking about 8 minutes to roll all active. Previously, the process would cancel after 30 seconds. The system won't cancel after 30 seconds now after this release. We will be interested to know how it performs for you in the production environment. Sorry for the inconvenience. Thanks for your patience. Please proceed.