Connex incident

Connex: EC9600i Check Scanner Connection Issue

Notice Resolved View vendor source →

Connex experienced a notice incident on November 18, 2025 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 08:17 PM UTC
Resolved
Nov 18, 2025, 09:25 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 18, 2025, 08:17 PM UTC

Affected components

Connex, Approval ToolConnex APIphibred.com applications

Update timeline

  1. investigating Nov 18, 2025, 08:17 PM UTC

    Some Connex users are reporting a network connection error when using RDM EC9600i check scanners. We are actively investigating the issue.

  2. resolved Nov 18, 2025, 09:25 PM UTC

    This incident has been resolved.