Confluence had 51 outages in the last 2 years totaling 222h 13m of downtime — averaging 2.1 incidents per month.
There were 51 Confluence outages since March 18, 2025 totaling 222h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
UI based Customer interactions are currently degraded and our team is actively investigating the same. We shall keep you informed of the progress in next 2 hours.
Atlassian team is actively investigating the issue with UI based Customer interactions. Existing automation rules continue to run without any issue. Accessing automation rules and creating new automation rules could lead to intermittent failures. We shall keep you informed of the progress in next 2 hours, if not sooner.
We have recovered from a issue which saw degraded Automation experience. Impact Some Customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Current Status The incident has been mitigated and we continue to investigate the cause of this incident Next Steps We are continuing to monitor the service, and will provide further updates in the next two hours
Between 14:00 UTC to 16:00 UTC, we experienced automation rule functionality degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. Impact Some customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Approximately 50 percent of Automation API calls were affected in the us-east-1 region with customers receiving 429 status codes. Current Status The incident has been mitigated by increasing the API Gateway rate limit service quota and disabling the internal service that was causing high traffic volume. Next Steps We are conducting a root cause analysis of the internal service. A post incident review will be conducted.
On September 29-30 2025, for about 24 hours, Confluence Cloud experienced an incident due to the unintended deprecation of ACJS methods (https://developer.atlassian.com/cloud/confluence/about-the-connect-javascript-api/#connect-javascript-api) linked to retired V1 APIs (https://developer.atlassian.com/cloud/confluence/rest/v1/), resulting in 410 errors affecting partners reliant on these APIs. This issue is resolved, we will be working on a longer-term solution to prevent a similar incident from occurring again.
Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.
Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.
We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.
We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.
We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
We have resolved an issue that affected attachment loading during C2C and Sandbox data copy migrations from 19-06-2025 18:00 UTC to 24-06-2025 08:49 UTC. If you encountered this issue, please delete the affected projects from the destination site and re-run the migration. For ongoing migrations, allow them to complete and then follow the same steps. For Sandbox FDC migrations, complete them as usual and re-run if needed. We appreciate your patience and cooperation.
We are investigating an issue impacting a subset of market place apps for some Confluence, Jira Service Management, and Jira, and Atlassian Developer Cloud customers in the Singapore region. We will provide more details within the next hour.
Between 21:39 UTC on June 09, 2025 and 21:35 UTC on June 10, 2025, we experienced a forge invocation errors impacting a subset of market place apps for some Confluence, Jira Service Management, and Jira, and Atlassian Developer Cloud customers in the Singapore region. The issue has now been resolved and the service is operating normally. We are actively monitoring this capability.
We are investigating an issue affecting the search functionality in Confluence for some users in Europe. Our team is working diligently to resolve the degradation and restore services promptly. We will keep you updated with further information.
We are continuing to address an issue affecting the search functionality in Confluence for some users in Europe. Our team is actively working to mitigate the impact and restore services promptly. We will keep you updated with further information.
The issues affecting the search functionality in Confluence have been resolved, and services now operate normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.
The issues affecting the search functionality in Confluence have been resolved, and services now operate normally for all affected customers.
We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.
The issues causing access problems to Administration have been resolved, and services are now functioning normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.
The issue with the Administration accessibility has now been resolved, and the service is operating normally for all affected customers.
We are aware of issues relating to authentication resulting in 503 gateway error messages. Our team is investigating with urgency and will provide an update when available.
A fix for the issue causing authentication errors across multiple apps has been rolled out. We will provide further update when can confirm the issue has been fully resolved.
Monitoring has indicated that users are no longer receiving the error messages caused by this issue and it should now be fully resolved.
We are investigating reports of intermittent errors for Atlassian Intelligence Confluence Cloud customers. We have identified the root cause and are preparing a hotfix
We have identified the root cause of the intermittent errors for Smart Answers and AI definitions in Confluence Cloud Atlassian Intelligence customers are progressively rollout out a fix to customers, with a fix expected to reach all customers over the next 2 hours. We are monitoring closely to confirm all errors have resolved.
Between 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC, we experienced an outage in Smart Answers in search and AI definitions for all Confluence Cloud Atlassian Intelligence customers. Rovo experiences were not impacted. The issue has been resolved and the service is operating normally.
From 7:37 to 8:06 UTC, we experienced issues that made Confluence, JIRA, and JSM unavailable or degraded the experience of some users in the European region. The issue has been mitigated, and services operate normally for all impacted customers. We will continue to monitor it closely for stability.
Between 7:37 and 8:06 UTC, Confluence, Jira, and JSM were unavailable or experienced degraded performance for some users in the European region. The issue has now been resolved, and the services are operating normally for all impacted customers.
We are aware of an issue where users attempting to load the Administration page are instead seeing a blank page. Our team is investigating with urgency and will provide further update as soon as possible.
Between 00:00 UTC to 01:05 UTC 14 April, users attempting to load the Administration page for Atlassian products. The issue has been resolved and the service is operating normally.
For customers that are currently experiencing issues accessing their Jira and Confluence sites, you are able to add /wiki/ to the end of your site name in order to continuing accessing Confluence. For example: https://site.atlassian.net/wiki/ Our team is continuing to investigate an issue impacting Jira sites with urgency.
We have identified the root cause of the access issues and have mitigated the problem. We are now monitoring this closely and will resolve this incident within the next hour.
Our systems are stable, and no recurrences have been observed. We will continue to monitor closely and provide updates as they become available.
We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.
We are aware of an issue currently impacting users ability to open the marketplace due to a missing menu item within Confluence. Our team is currently looking into this issue.
Our team has identified the cause of this issue and has implemented a fix. This should now be mitigated for all users.
We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
We are aware of some users experiencing a site maintenance window appearing instead of their site for Confluence. Our team is investigating this with urgency.
We are investigating 'site maintenance' issue that is impacting some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we have not seen any recurrences. This incident has been resolved for Confluence.