Computers and Structures incident

CSI Website and Customer Center Outage

Critical Resolved View vendor source →

Computers and Structures experienced a critical incident on January 16, 2024 affecting WEBSITE | Customer Center, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 03:15 PM UTC
Resolved
Jan 16, 2024, 05:17 PM UTC
Duration
2h 2m
Detected by Pingoru
Jan 16, 2024, 03:15 PM UTC

Affected components

WEBSITE | Customer Center

Update timeline

  1. identified Jan 16, 2024, 03:15 PM UTC

    The CSI website and Customer Center are down due to an outage of the host infrastructure.

  2. identified Jan 16, 2024, 03:43 PM UTC

    The CSI website and Customer Center may be working correctly in some regions.

  3. resolved Jan 16, 2024, 05:17 PM UTC

    This incident has been resolved.