CompanyCam incident

Issue editing photos in CompanyCam

Minor Resolved View vendor source →

CompanyCam experienced a minor incident on January 27, 2024 affecting Web App, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2024, 04:55 PM UTC
Resolved
Jan 27, 2024, 08:18 PM UTC
Duration
3h 23m
Detected by Pingoru
Jan 27, 2024, 04:55 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jan 27, 2024, 04:55 PM UTC

    We are currently looking into an issue preventing Users from editing photos on the web. This feature is still currently available in the app should you need to complete work urgently.

  2. identified Jan 27, 2024, 07:18 PM UTC

    The issue with the photo editor has been identified and our team is working on a solution.

  3. monitoring Jan 27, 2024, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2024, 08:18 PM UTC

    This incident has been resolved.