CompanyCam experienced a minor incident on March 14, 2024 affecting Mobile App, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2024, 04:41 PM UTC
We're currently investigating reports of the Quick Caption and AI Notes functions not working. We will continue to update as we find out more. Thank you for your patience!
- identified Mar 14, 2024, 04:56 PM UTC
We've identified the root cause of the issues with Quick Caption and AI Notes is a broader outage with OpenAI. We will continue to update as we find out more. Thank you for your patience!
- monitoring Mar 14, 2024, 05:35 PM UTC
A fix has been implemented, but we're continuing to monitor it to make sure everything is working well.
- resolved Mar 14, 2024, 06:00 PM UTC
Issues with Quick Caption and AI Notes functions have been resolved. If you are still experiencing issues please contact our team via the app or by emailing [email protected].