CompanyCam incident

Degraded performance for CompanyCam AI tools due to a provider issue

Minor Resolved View vendor source →

CompanyCam experienced a minor incident on April 17, 2024 affecting Mobile App, lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 04:54 PM UTC
Resolved
Apr 18, 2024, 12:55 PM UTC
Duration
20h 1m
Detected by Pingoru
Apr 17, 2024, 04:54 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Apr 17, 2024, 04:54 PM UTC

    We've gotten reports of degraded performance for CompanyCam's AI tools. You can still use the AI tools, but the results may be loading slower than normal. This is due to an issue with the provider. We will keep you updated on the status of this issue. If you are having problems please reach out to our Support team!

  2. resolved Apr 18, 2024, 12:55 PM UTC

    The issues with the service provider for CompanyCam AI tools has been fixed! All AI tools should be working as normal. If you're still having issues please contact our Support team at [email protected] or start an in app chat. Thanks!