CompanyCam experienced a critical incident on May 20, 2024 affecting Web App and Mobile App and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppMobile AppIntegrations
Update timeline
- identified May 20, 2024, 03:25 PM UTC
Users are currently unable to access their CompanyCam accounts and are receiving the, "We're sorry, but something went wrong" error message. We've identified the root cause and are working on a fix.
- monitoring May 20, 2024, 03:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2024, 03:40 PM UTC
This incident has been resolved.