CompanyCam incident

Issues accessing photos on the mobile app and web.

Critical Resolved View vendor source →

CompanyCam experienced a critical incident on November 13, 2024 affecting Web App and Search and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 01:02 PM UTC
Resolved
Nov 13, 2024, 04:58 PM UTC
Duration
3h 55m
Detected by Pingoru
Nov 13, 2024, 01:02 PM UTC

Affected components

Web AppSearchMobile App

Update timeline

  1. investigating Nov 13, 2024, 01:02 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 13, 2024, 01:57 PM UTC

    We are still digging into this issue.

  3. identified Nov 13, 2024, 03:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 13, 2024, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 13, 2024, 03:44 PM UTC

    A fix has been implemented, but we're continuing to monitor how it impacts performance. We will update again when the issue is fully resolved.

  6. resolved Nov 13, 2024, 04:58 PM UTC

    The incident preventing Users from being able to access their Project and Photos has been resolved. If you're still experiencing issues please reach out to our Support Team!