CompanyCam incident

Issues with photos appearing in Projects after uploading is complete

Minor Resolved View vendor source →

CompanyCam experienced a minor incident on January 23, 2025 affecting Web App and Uploads & Processing, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 09:48 PM UTC
Resolved
Jan 23, 2025, 10:26 PM UTC
Duration
37m
Detected by Pingoru
Jan 23, 2025, 09:48 PM UTC

Affected components

Web AppUploads & Processing

Update timeline

  1. investigating Jan 23, 2025, 09:48 PM UTC

    We're currently investigating an issue with photos "disappearing" from Projects once they are uploaded. We will continue to provide updates when there is additional information. Please be assured these photos will be restored when the matter is resolved.

  2. monitoring Jan 23, 2025, 10:13 PM UTC

    Users are no longer reporting issues with being able to view photos after a brief interruption. We'll continue to monitor the issue. If you're still having trouble with your CompanyCam account please reach out to our Support team!

  3. resolved Jan 23, 2025, 10:26 PM UTC

    The incident preventing Users from being able to view their photos has been resolved. If you're still experiencing issues please reach out to our Support Team!