Commvault experienced a notice incident on March 25, 2024, lasting 9d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 25, 2024, 06:04 PM UTC
We are currently investigating an issue where we are seeing "Generic Download Failure" errors on OneDrive backup operations, causing jobs to Complete with Errors. This appears to be due to a change in Microsoft behavior and we are diligently working to resolve the issue. We will provide an update shortly, Thank you for your understanding and support. https://support.commvault.com/article/details/82717
- monitoring Mar 26, 2024, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2024, 06:20 PM UTC
This incident has been resolved.