Commvault experienced a minor incident on May 9, 2024 affecting East US2 and France Central and 1 more component, lasting 7d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2024, 06:14 AM UTC
We are currently investigating an issue where we are seeing Sharepoint Backups failing for some tenants. We are diligently working to resolve the issue. We will provide an update shortly, Thank you for your understanding and support.
- monitoring May 09, 2024, 02:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 10, 2024, 08:59 PM UTC
Through our collaboration with Microsoft, we successfully pinpointed the issue, and Microsoft swiftly implemented a solution within their environment. For reference, the Microsoft Issue ID is SP791794. Further details can be accessed via the M365 Admin Center, specifically within the Service Health dashboard under the "Issue History" section. Rest assured, we are diligently monitoring for any potential future issues.
- resolved May 16, 2024, 07:41 PM UTC
This incident has been resolved.