Commvault experienced a major incident on July 17, 2024 affecting East US2, lasting 21h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2024, 05:56 PM UTC
We are currently investigating an issue causing degraded performance on our web portal. Our engineering teams are working to identify and resolve the problem. Thank you for your patience.
- monitoring Jul 17, 2024, 06:21 PM UTC
We identified an issue with one of the paired web consoles and have taken remedial actions. We will monitor the console over the next few hours. Thank you once again for your patience.
- investigating Jul 17, 2024, 07:57 PM UTC
We are seeing a few more instances where the web console has degraded performance. Our engineering team is investigating further.
- monitoring Jul 17, 2024, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2024, 03:13 PM UTC
This incident has been resolved.