Commvault experienced a minor incident on March 20, 2025 affecting East US2 and France Central and 1 more component, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2025, 08:36 PM UTC
We have identified a potential issue causing M365 backup health to be lower. We will be conducting emergency maintenance today at 7:00 PM EST to help correct this. Impact: • The maintenance window is expected to last approximately 5 minutes. • During this time, backup jobs will be temporarily paused. • Jobs will automatically resume once maintenance is complete. We apologize for any inconvenience and appreciate your patience as we work to ensure optimal service reliability.
- identified Mar 21, 2025, 12:09 AM UTC
We haven't started our maintenance yet and anticipate it will happen within the next 60-90 minutes.
- monitoring Mar 21, 2025, 03:58 AM UTC
A potential fix has been implemented approximately 2 hours ago. We are continuing to monitor the progress.
- resolved Mar 23, 2025, 02:01 PM UTC
The issue that we identified and addressed late last week has been resolved. We apologize for any inconvenience.