Commvault experienced a major incident on April 1, 2025 affecting East US2, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
East US2
Update timeline
- investigating Apr 01, 2025, 06:50 PM UTC
We are actively investigating an issue affecting the loading of the Service Catalog in our Web Portal. We apologize for any inconvenience and will provide an update as soon as possible. Please note that no other services are impacted, and backups and restores triggered using the relevant clients will function normally.
- resolved Apr 01, 2025, 06:55 PM UTC
The issue was caused by an internal component related to our web services. It has been resolved, and the Service Catalog is now loading properly. We appreciate your patience and apologize again for any inconvenience.