Colladium experienced a major incident on July 2, 2026 affecting Colladium and Notifications, lasting 5h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 12:51 AM UTC
We're aware of an issue affecting some users who are not receiving notifications in Colladium or by email. Our team is investigating this as a priority. We'll provide an update as soon as more information becomes available.
- investigating Jul 02, 2026, 01:42 AM UTC
We're also aware of an issue viewing products or adding products to an order. We're investigating this as a priority, along with the notifications issue.
- investigating Jul 02, 2026, 02:43 AM UTC
To resolve an issue some users are experiencing, Colladium may be unavailable for approximately 20 minutes from 12:50pm AEST today, Thursday the 2nd of July 2026. If you are current using Colladium, please save what you are doing now. We apologise for inconvenience.
- monitoring Jul 02, 2026, 03:22 AM UTC
We've identified an issue affecting notifications and the addition of products to forms. We've implemented a fix and we'll continue to monitor. We apologise for the inconvenience that these issues have caused.
- resolved Jul 02, 2026, 06:27 AM UTC
The issue impacting notifications and the addition of products to forms was resolved earlier today around 1:10pm AEST. We apologise for the inconvenience that these issues have caused.