Codat experienced a minor incident on October 3, 2025 affecting Clearbooks and Amazon Seller Central and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 12:02 PM UTC
We are actively investigating an issue whereby any data operations in Codat, (Push and Pull), are completing much more slowly than expected. This incident will be updated as soon as we have identified the issue, and no later than 14:00
- monitoring Oct 03, 2025, 12:42 PM UTC
We have implemented a fix and believe that normal service has been resumed. Affected users should now notice that Push and Pull operations in Codat are completing within the expected timeframe Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
- resolved Oct 03, 2025, 03:37 PM UTC
The incident has now been resolved, the root cause of the problem was an underlying issue with our 3rd party Cloud Services provider and has been escalated appropriately on their side. Ongoing monitoring has shown that the mitigations we have put in place, returned our platform to normal stability. If you are still affected by this issue, please contact [email protected]