CodaBox experienced a major incident on July 8, 2026 affecting CARO, lasting 15d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 06:57 AM UTC
CARO received invalid credit card statements since 1 July. We are in contact with the provider to get correct data.
- identified Jul 14, 2026, 07:18 AM UTC
We are in contact with the provider to receive the credit card statements.
- monitoring Jul 16, 2026, 09:19 AM UTC
Our partner has implemented a fix for the issue. We are monitoring the recovery and expect CARO file delivery to progressively resume.
- monitoring Jul 17, 2026, 07:31 AM UTC
We are still waiting for data from our partner. As soon as it gets delivered, we will process it.
- monitoring Jul 22, 2026, 09:04 AM UTC
We are in contact with our partners and have received confirmation that all remaining issues are expected to be resolved by tomorrow morning. We continue to monitor the situation closely.
- resolved Jul 23, 2026, 08:17 AM UTC
This incident has been resolved.