Coconut Software experienced a major incident on December 8, 2023 affecting Application, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2023, 07:48 PM UTC
We’ve encountered an issue affecting Coconut application, and our teams are opening an investigation. We’ll update this space with new information as it becomes available.
- investigating Dec 11, 2023, 06:51 PM UTC
All our teams are continuing to investigate internally. Thanks for your patience while we continue working toward a resolution.
- investigating Dec 12, 2023, 12:10 AM UTC
We're seeing improved latency throughout the application but will continue to investigate and work to ensure the stability of the Coconut application
- monitoring Dec 12, 2023, 06:24 PM UTC
Our team has implemented multiple improvements and all systems have returned to normal function. We’re continuing to monitor to ensure stability.
- resolved Dec 13, 2023, 04:30 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!