Coconut Software experienced a minor incident on December 15, 2023 affecting Application, lasting 22h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- investigating Dec 15, 2023, 06:17 PM UTC
We’ve encountered an issue affecting a handful of customers and our teams are opening an investigation. We’ll update this space with new information as it becomes available.
- investigating Dec 15, 2023, 07:44 PM UTC
A fix has been deployed to address the performance issues we were experiencing earlier. Performance has normalized and we are continuing to monitor the situation.
- monitoring Dec 15, 2023, 07:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2023, 05:07 PM UTC
This incident has been resolved and we will continue to closely monitor the situation.