Coconut Software incident

Data Processing Delays - Reporting Tools Affected

Notice Resolved View vendor source →

Coconut Software experienced a notice incident on May 13, 2024, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 03:52 PM UTC
Resolved
May 13, 2024, 04:56 PM UTC
Duration
1h 4m
Detected by Pingoru
May 13, 2024, 03:52 PM UTC

Update timeline

  1. investigating May 13, 2024, 03:52 PM UTC

    Our data processing infrastructure is running behind, causing inaccuracies in Insights, Reports, and Advanced Analytics. No data has been lost and we're actively investigating the cause.

  2. resolved May 13, 2024, 04:56 PM UTC

    Data processing delays have caught up, and all reporting products are functioning as expected. Thanks for your patience while we investigated!