Coconut Software incident
Appointments not successfully saving from Schedule View.
Coconut Software experienced a minor incident on January 21, 2025 affecting Application, lasting 18h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- identified Jan 21, 2025, 08:26 PM UTC
We’re aware of a behaviour where appointments may not be created correctly when using the Schedule View. Other areas of the system are unaffected. Our team is actively working on a resolution, and we’ll update this space as more information becomes available
- monitoring Jan 21, 2025, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 21, 2025, 09:41 PM UTC
Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability.
- resolved Jan 22, 2025, 03:17 PM UTC
This incident has been resolved.