Coalesce incident

Not properly fetching saved credentials from secure storage

Major Resolved View vendor source →

Coalesce experienced a major incident on July 1, 2025 affecting API and Scheduler, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 12:01 AM UTC
Resolved
Jul 01, 2025, 02:16 AM UTC
Duration
2h 15m
Detected by Pingoru
Jul 01, 2025, 12:01 AM UTC

Affected components

APIScheduler

Update timeline

  1. investigating Jul 01, 2025, 12:01 AM UTC

    We are investigating an issue where the Coalesce product is not properly fetching saved credentials from secure storage, resulting in failed operations. We will provide the next update by 9:00 PM eastern.

  2. identified Jul 01, 2025, 12:26 AM UTC

    The issue has been identified and a fix is being implemented. We will provide the next update by 9:30 PM eastern.

  3. identified Jul 01, 2025, 01:27 AM UTC

    We are continuing to work on a fix for this issue. We will provide the next update by 10:30 PM eastern.

  4. monitoring Jul 01, 2025, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results. We will provide the next update by 10:45 PM eastern.

  5. resolved Jul 01, 2025, 02:16 AM UTC

    This incident has been resolved.