CMiC Outage History

CMiC is up right now

CMiC had 11 outages in the last 2 years totaling 53h 50m of downtime — averaging 0.5 incidents per month.

There were 11 CMiC outages since November 6, 2025 totaling 53h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cmiccloud.com

Minor September 1, 2026

Intermittent Idle Session Timeout

Detected by Pingoru
Sep 01, 2026, 06:56 PM UTC
Resolved
Sep 02, 2026, 12:53 PM UTC
Duration
17h 57m
Affected: SystemSystemEnterpriseEnterpriseFieldFieldReportsReportsBusiness IntelligenceBusiness Intelligence
Timeline · 3 updates
  1. identified Sep 01, 2026, 06:56 PM UTC

    We are currently investigating an issue where users with sessions that have been idle for an extended period may experience a timeout when resuming activity. If impacted, users should first try opening CMiC in a new browser tab. If the issue persists, please close the browser and start a new browser session before logging back into the application. The issue has been identified, and a fix is scheduled to be deployed tonight.

  2. monitoring Sep 02, 2026, 05:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

Degraded performance on certain Servers

Detected by Pingoru
Aug 03, 2026, 11:29 AM UTC
Resolved
Aug 03, 2026, 01:24 PM UTC
Duration
1h 54m
Affected: EnterpriseEnterprise
Timeline · 5 updates
  1. investigating Aug 03, 2026, 11:29 AM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2026, 12:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2026, 12:51 PM UTC

    NOVA servers are all back to Normal. ATLAS is almost done.

  4. monitoring Aug 03, 2026, 12:55 PM UTC

    All servers on both ATLAS and NOVA should be back to normal.

  5. resolved Aug 03, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Degraded Performance - Cloudflare

Detected by Pingoru
Jun 22, 2026, 02:46 PM UTC
Resolved
Jun 22, 2026, 07:25 PM UTC
Duration
4h 38m
Affected: SystemSystemEnterpriseEnterpriseFieldFieldReportsReportsBusiness IntelligenceBusiness IntelligenceMobile ApplicationsMobile ApplicationsThird-Party IntegrationsThird-Party IntegrationsEmailsEmails
Timeline · 3 updates
  1. identified Jun 22, 2026, 02:46 PM UTC

    Cloudflare, a leading global security provider, is facing errors that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified and a fix is being implemented. We are waiting for those changes to propagate fully and CMiC should be back up once that's done.

  2. monitoring Jun 22, 2026, 04:49 PM UTC

    Cloudflare Update: "Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Services are largely stable, with only minor residual impact remaining. A small number of intermittent errors may still be observed for services with origins in North America as we work to fully clear the remaining load."

  3. resolved Jun 22, 2026, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Issue with app12 server

Detected by Pingoru
Jun 03, 2026, 09:07 PM UTC
Resolved
Jun 03, 2026, 10:54 PM UTC
Duration
1h 46m
Affected: SystemEnterpriseField
Timeline · 1 update
  1. identified Jun 03, 2026, 09:07 PM UTC

    We are aware of a degraded performance on app12 in NOVA PROD environment. The team is looking into it. If you are experiencing slowness on this server, please log off and try a new browser session so you can land on another server in the meantime,

Read the full incident report →

Minor May 29, 2026

Degraded Performance - NOVA

Detected by Pingoru
May 29, 2026, 03:12 PM UTC
Resolved
May 29, 2026, 04:16 PM UTC
Duration
1h 3m
Affected: SystemEnterpriseFieldReportsBusiness Intelligence
Timeline · 3 updates
  1. identified May 29, 2026, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 29, 2026, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2026

Outgoing emails not working

Detected by Pingoru
May 06, 2026, 01:24 PM UTC
Resolved
May 06, 2026, 03:23 PM UTC
Duration
1h 59m
Affected: Emails
Timeline · 3 updates
  1. identified May 06, 2026, 01:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 06, 2026, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Degraded Performance

Detected by Pingoru
Apr 14, 2026, 07:06 PM UTC
Resolved
Apr 15, 2026, 12:20 AM UTC
Duration
5h 14m
Affected: SystemSystemEnterpriseEnterpriseFieldFieldBusiness IntelligenceBusiness Intelligence
Timeline · 5 updates
  1. investigating Apr 14, 2026, 07:06 PM UTC

    We are currently investigating an issue with one of the infrastructure components.

  2. monitoring Apr 14, 2026, 07:16 PM UTC

    We are actively monitoring the situation following an incident with one of our servers.

  3. identified Apr 14, 2026, 07:34 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 14, 2026, 08:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 15, 2026, 12:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 1, 2025

Comdata, Kofax and Corpay imports not processing

Detected by Pingoru
Dec 01, 2025, 09:05 PM UTC
Resolved
Dec 02, 2025, 12:20 AM UTC
Duration
3h 14m
Affected: Third-Party IntegrationsThird-Party Integrations
Timeline · 2 updates
  1. investigating Dec 01, 2025, 09:05 PM UTC

    We are experiencing an issue where imports from various systems are not processing. Please do not process any further records until an update has been provided

  2. resolved Dec 02, 2025, 12:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

ATLAS - Image Manager Degraded Performance

Detected by Pingoru
Nov 25, 2025, 04:40 PM UTC
Resolved
Nov 25, 2025, 09:54 PM UTC
Duration
5h 14m
Affected: SystemEnterprise
Timeline · 3 updates
  1. identified Nov 25, 2025, 04:40 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 25, 2025, 08:38 PM UTC

    A resolution for the issue has been developed and successfully tested. We are now in the process of deploying the fix to our production environment and will share another update shortly.

  3. resolved Nov 25, 2025, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 01:32 PM UTC
Resolved
Nov 18, 2025, 06:10 PM UTC
Duration
4h 37m
Affected: SystemSystemEnterpriseEnterpriseFieldFieldReportsReportsBusiness IntelligenceBusiness IntelligenceMobile ApplicationsMobile ApplicationsThird-Party IntegrationsThird-Party IntegrationsEmails
Timeline · 5 updates
  1. monitoring Nov 18, 2025, 01:32 PM UTC

    Cloudflare, a leading global security provider, is having a major outage that unfortunately affects CMiC at the moment. According to their status page: https://www.cloudflarestatus.com/ the problem was identified and a fix is being implemented. We are waiting for those changes to propagate fully and CMiC should be back up once that's done.

  2. monitoring Nov 18, 2025, 02:09 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Nov 18, 2025, 02:18 PM UTC

    ATLAS was brought back to operational 10 minutes ago. We are working to get NOVA back to operational in the next 10 minutes or so.

  4. monitoring Nov 18, 2025, 02:23 PM UTC

    NOVA is back up and running. Please clear your browser's cache and cookies.

  5. resolved Nov 18, 2025, 06:10 PM UTC

    This incident has been resolved

Read the full incident report →

Minor November 6, 2025

NOVA - Degraded Performance

Detected by Pingoru
Nov 06, 2025, 02:25 PM UTC
Resolved
Nov 06, 2025, 08:34 PM UTC
Duration
6h 9m
Affected: SystemEnterpriseField
Timeline · 4 updates
  1. investigating Nov 06, 2025, 02:25 PM UTC

    NOVA system is experiencing a degraded performance where some users may see slow loading of programs and/or some errors when logging into the application. We are investigating.

  2. identified Nov 06, 2025, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2025, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →