Cluvio Outage History

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Cluvio had 3 outages in the last 2 years totaling 13h 48m of downtime — averaging 0.1 incidents per month.

There were 3 Cluvio outages since February 10, 2026 totaling 13h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cluvio.com

Minor July 27, 2026

Query processing slowdown in US location

Detected by Pingoru
Jul 27, 2026, 01:54 PM UTC
Resolved
Jul 27, 2026, 02:38 PM UTC
Duration
43m
Affected: Cluvio Web Application (US)Query Execution (US)
Timeline · 5 updates
  1. investigating Jul 27, 2026, 01:54 PM UTC

    We are currently investigating an issue where processing SQL queries for reports is slowed down and executions are piling up. We are rolling back the last deployment while we are investigating the issue, the existing reports and dashboards should recover within the next ~10 minutes.

  2. investigating Jul 27, 2026, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 27, 2026, 02:12 PM UTC

    The issue has been addressed and query processing is not flowing normally, we continue to monitor the situation.

  4. monitoring Jul 27, 2026, 02:16 PM UTC

    Correcting a typo in the last update: query processing is *now* flowing normally.

  5. resolved Jul 27, 2026, 02:38 PM UTC

    The incident has been resolved.

Read the full incident report →

Major April 9, 2026

Sql Alerts and Dashboard Schedules not running

Detected by Pingoru
Apr 09, 2026, 08:32 AM UTC
Resolved
Apr 09, 2026, 10:24 AM UTC
Duration
1h 52m
Affected: Emails for Sql Alerts and Dashboard Schedules (EU)
Timeline · 2 updates
  1. monitoring Apr 09, 2026, 08:32 AM UTC

    We have identified and mitigated an issue in the EU region where SQL alerts and dashboard schedule emails were not triggered in the time window between Apr/8 2026 15:47 CEST and approximately Apr/9 2026 9:30 CEST. The problem has been resolved and schedules are now running correctly again. We are investigating the root cause of this service interruption and will post an update once we know more.

  2. resolved Apr 09, 2026, 10:24 AM UTC

    We have identified the root cause of the temporary outage of scheduled actions in the EU region: during a deployment, an EC2 instance failed to boot correctly, but was incorrectly reported as healthy by our infrastructure monitoring. We are applying changes to the monitoring of the affected service to ensure incidents of this kind are detected and remediated automatically in the future.

Read the full incident report →

Minor February 10, 2026

Intermittent DNS Resolution issues

Detected by Pingoru
Feb 10, 2026, 09:51 PM UTC
Resolved
Feb 11, 2026, 09:03 AM UTC
Duration
11h 12m
Affected: Cluvio Web Application (EU)Cluvio Web Application (US)
Timeline · 4 updates
  1. identified Feb 10, 2026, 09:51 PM UTC

    We are tracking intermittent issues accessing Cluvio web app and embeds, showing DNS resolution errors. The root cause seems to be ongoing AWS Route53 issue: https://health.aws.amazon.com/health/status We continue to monitor the situation, the impact so far seems to be limited and intermittent.

  2. monitoring Feb 10, 2026, 10:02 PM UTC

    From out server logs we observe only a small fraction of users being impacted. AWS just provided an update on the issue recovery: Feb 10 1:58 PM PST We can confirm significant recovery for the DNS resolution errors for Cloudfront distributions. Customers are still experiencing delays propagating changes to Cloudfront distributions. We continue to work toward full recovery and will provide additional information in the next 30-60 minutes.

  3. monitoring Feb 11, 2026, 09:01 AM UTC

    The issue has been resolved by AWS.

  4. resolved Feb 11, 2026, 09:03 AM UTC

    This incident has been resolved.

Read the full incident report →