Intermittent DNS Resolution issues

Update timeline

1. identified Feb 10, 2026, 09:51 PM UTC

   We are tracking intermittent issues accessing Cluvio web app and embeds, showing DNS resolution errors. The root cause seems to be ongoing AWS Route53 issue: https://health.aws.amazon.com/health/status We continue to monitor the situation, the impact so far seems to be limited and intermittent.

2. monitoring Feb 10, 2026, 10:02 PM UTC

   From out server logs we observe only a small fraction of users being impacted. AWS just provided an update on the issue recovery: Feb 10 1:58 PM PST We can confirm significant recovery for the DNS resolution errors for Cloudfront distributions. Customers are still experiencing delays propagating changes to Cloudfront distributions. We continue to work toward full recovery and will provide additional information in the next 30-60 minutes.

3. monitoring Feb 11, 2026, 09:01 AM UTC

   The issue has been resolved by AWS.

4. resolved Feb 11, 2026, 09:03 AM UTC

   This incident has been resolved.