Cluvio Outage History
Cluvio is up right nowPingoru has recorded 34 incidents for Cluvio: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Minor July 27, 2026 Query processing slowdown in US location 43m Cluvio Web Application (US), Query Execution (US)
Started Jul 27, 2026, 01:54 PM UTC· resolved Jul 27, 2026, 02:38 PM UTC
- investigating Jul 27, 2026, 01:54 PM UTC
We are currently investigating an issue where processing SQL queries for reports is slowed down and executions are piling up. We are rolling back the last deployment while we are investigating the issue, the existing reports and dashboards should recover within the next ~10 minutes.
- investigating Jul 27, 2026, 01:55 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2026, 02:12 PM UTC
The issue has been addressed and query processing is not flowing normally, we continue to monitor the situation.
- monitoring Jul 27, 2026, 02:16 PM UTC
Correcting a typo in the last update: query processing is *now* flowing normally.
- resolved Jul 27, 2026, 02:38 PM UTC
The incident has been resolved.
Major April 9, 2026 Sql Alerts and Dashboard Schedules not running 1h 52m Emails for Sql Alerts and Dashboard Schedules (EU)
Started Apr 09, 2026, 08:32 AM UTC· resolved Apr 09, 2026, 10:24 AM UTC
- monitoring Apr 09, 2026, 08:32 AM UTC
We have identified and mitigated an issue in the EU region where SQL alerts and dashboard schedule emails were not triggered in the time window between Apr/8 2026 15:47 CEST and approximately Apr/9 2026 9:30 CEST. The problem has been resolved and schedules are now running correctly again. We are investigating the root cause of this service interruption and will post an update once we know more.
- resolved Apr 09, 2026, 10:24 AM UTC
We have identified the root cause of the temporary outage of scheduled actions in the EU region: during a deployment, an EC2 instance failed to boot correctly, but was incorrectly reported as healthy by our infrastructure monitoring. We are applying changes to the monitoring of the affected service to ensure incidents of this kind are detected and remediated automatically in the future.
Minor February 10, 2026 Intermittent DNS Resolution issues 11h 12m Cluvio Web Application (EU), Cluvio Web Application (US)
Started Feb 10, 2026, 09:51 PM UTC· resolved Feb 11, 2026, 09:03 AM UTC
- identified Feb 10, 2026, 09:51 PM UTC
We are tracking intermittent issues accessing Cluvio web app and embeds, showing DNS resolution errors. The root cause seems to be ongoing AWS Route53 issue: https://health.aws.amazon.com/health/status We continue to monitor the situation, the impact so far seems to be limited and intermittent.
- monitoring Feb 10, 2026, 10:02 PM UTC
From out server logs we observe only a small fraction of users being impacted. AWS just provided an update on the issue recovery: Feb 10 1:58 PM PST We can confirm significant recovery for the DNS resolution errors for Cloudfront distributions. Customers are still experiencing delays propagating changes to Cloudfront distributions. We continue to work toward full recovery and will provide additional information in the next 30-60 minutes.
- monitoring Feb 11, 2026, 09:01 AM UTC
The issue has been resolved by AWS.
- resolved Feb 11, 2026, 09:03 AM UTC
This incident has been resolved.