Clover experienced a critical incident on November 6, 2025 affecting North America - Payment Authorization Services and North America - Clover Platform Services and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2025, 06:07 AM UTC
We've identified an issue that may be impacting multiple Clover services and are actively working to resolve it. You may be unable to log in to some Clover services, inclu/ding the Merchant Dashboard, eCommerce, APIs, and third-party applications. We'll send another update in 30 minutes
- investigating Nov 06, 2025, 06:32 AM UTC
Clover merchants might be experiencing issues with multiple Clover services, including the Merchant Dashboard, eCommerce, APIs, Clover Web Dashboard, Virtual Terminal, managing Online Orders, Clover GO, and Cloud Pay Display, and third-party applications. The Clover Engineering team is currently working on resolving this issue. We appreciate your patience.
- identified Nov 06, 2025, 07:16 AM UTC
We have identified the issue. We are actively working to remediate this issue and will send another update shortly.
- resolved Nov 06, 2025, 08:03 AM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.