Clover incident

[NA] Clover experiencing issues with the Customer Engagement Apps

Notice Resolved View vendor source →

Clover experienced a notice incident on October 8, 2026, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2026, 08:05 PM UTC
Resolved
Oct 08, 2026, 09:26 PM UTC
Duration
1h 21m
Detected by Pingoru
Oct 08, 2026, 08:05 PM UTC

Update timeline

  1. investigating Oct 08, 2026, 08:05 PM UTC

    We are currently investigating an issue affecting our Customer Engagement Apps. Impacted merchants and customers may notice that application features—including rewards, promos, and feedback—are missing from device dashboards. Additionally, reward redemptions for speed-bump prepaid and postpaid accounts are currently disrupted. Our engineering team is actively working to identify the root cause and restore full functionality. We apologize for any inconvenience and will provide another update as soon as more information becomes available.

  2. investigating Oct 08, 2026, 09:15 PM UTC

    Our engineering teams are continuing to actively investigate the issue affecting Customer Engagement Apps (including rewards, promos, and feedback), as well as speed-bump prepaid/postpaid reward redemptions. We are actively isolating the root cause and working toward a resolution. We apologize for any inconvenience and will provide another update as soon as more information becomes available.

  3. resolved Oct 08, 2026, 09:26 PM UTC

    The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.