Cloudways experienced a minor incident on August 29, 2025 affecting Elastic Email, lasting 9h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Elastic Email
Update timeline
- investigating Aug 29, 2025, 08:18 AM UTC
We are actively investigating an issue with the Elastic Email service that is causing an inconvenience. We sincerely apologize for any disruption and are working closely with Elastic Email to resolve this as quickly as possible
- investigating Aug 29, 2025, 08:18 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 29, 2025, 01:38 PM UTC
The Elastic Email team has applied a fix, and email deliverability performance is returning to expected levels. We are in close coordination with the Elastic Email team to ensure the issue is fully resolved. Our team will continue monitoring until stability is confirmed.
- resolved Aug 29, 2025, 05:21 PM UTC
This incident has been resolved.