Cloudli experienced a major incident on August 11, 2026 affecting Inbound Calling and Inbound Calling and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 10:23 AM UTC
Chers clients, Nous investiguons actuellement un problème avec notre service sainsi que l'impact qu'il pourrait avoir sur certains de nos clients. Nous vous tiendrons informé de l'évolution. *** Dear clients, We are currently investigating an issue with our service due to an incident as well as the impact it may have on some of our customers. We will update you upon further discovery.
- identified Aug 11, 2026, 11:17 AM UTC
The issue has been identified and fix is being implemented. Impact: Inbound and outbound calls got affected for some customers *** Le problème a été identifié et le correctif est en cours de mise en œuvre. Impact : Les appels entrants et sortants ont été affectés pour certains clients.
- monitoring Aug 11, 2026, 11:33 AM UTC
A fix has been implemented and we are monitoring the results. *** Un correctif a été mis en œuvre et nous surveillons les résultats.
- resolved Aug 11, 2026, 05:20 PM UTC
This issue has been resolved and confirmed via monitoring.