Cloudli incident

Inbound DTMF issue with some operators | Problème DTMF entrant avec certains opérateurs

Minor Resolved View vendor source →

Cloudli experienced a minor incident on July 25, 2024 affecting Inbound Calling and Routing Services, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 05:47 PM UTC
Resolved
Jul 25, 2024, 09:37 PM UTC
Duration
3h 49m
Detected by Pingoru
Jul 25, 2024, 05:47 PM UTC

Affected components

Inbound CallingRouting Services

Update timeline

  1. investigating Jul 25, 2024, 05:47 PM UTC

    We are investigating a DTMF issue with some inbound calls from Telus Mobile phones. Impact: Callers are unable to select proper options when calls are answered by an Automated Attendants (AAt). *** Nous enquêtons sur un problème DTMF avec certains appels entrant provenant de téléphones mobiles Telus. Impact : Cela empêche certains appelants de sélectionner les options appropriées lorsque les appels sont répondus par un standard automatisé (AAt).

  2. monitoring Jul 25, 2024, 09:22 PM UTC

    A fix has been implemented since around 1:30 PM EDT on the affected operator and we are monitoring the results. *** Un correctif a été mis en place depuis environ 13h30 EDT sur l'opérateur concerné et nous suivons les résultats.

  3. resolved Jul 25, 2024, 09:37 PM UTC

    This incident has been resolved. *** Cet incident a été résolu.