Cloudli incident

Inbound calls Canadian Telco Carrier | Appels entrants d'un opérateur de télécommunications canadien

Major Resolved View vendor source →

Cloudli experienced a major incident on January 25, 2025 affecting Inbound Calling and Inbound Calling and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2025, 06:15 AM UTC
Resolved
Jan 25, 2025, 07:40 AM UTC
Duration
1h 25m
Detected by Pingoru
Jan 25, 2025, 06:15 AM UTC

Affected components

Inbound CallingInbound CallingInbound CallingInbound CallingInbound CallingInbound Calling

Update timeline

  1. investigating Jan 25, 2025, 06:15 AM UTC

    One of the Canadian Telco provider is currently experiencing an issue affecting inbound calls to many Canadian numbers since 00:15AM EST. Impacts: This could potentially cause abnormal delays or an inability to receive calls. *** L'un des fournisseurs de télécommunications canadiens rencontre actuellement un problème affectant les appels entrants vers de nombreux numéros canadiens depuis 00h15 HNE. Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à recevoir des appels.

  2. identified Jan 25, 2025, 06:45 AM UTC

    The issue has been identified and fix is being implemented. *** Le problème a été identifié et le correctif est en cours de mise en œuvre.

  3. resolved Jan 25, 2025, 07:40 AM UTC

    This incident has been resolved since 2:22 AM EST *** Cet incident a été résolu depuis 2:22AM HNE