Cloudi-Fi experienced a minor incident on October 20, 2025, lasting 7d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 20, 2025, 08:00 AM UTC
We are currently experiencing issues related to SMS delivery. This impacts: * **Guest users** accessing the captive portal using authentication methods that rely on SMS for OTP or login passwords. * **Administrators** accessing the admin interface who have enabled 2FA via cloud-based authentication. **Root Cause** This is due to a global issue on AWS, which affects our SMS provider. * [AWS Status](https://downdetector.co.uk/status/aws-amazon-web-services/) * [Twilio Status](https://status.twilio.com/) Multiple websites and applications are affected. We are monitoring the situation closely and will provide updates as they become available..
- monitoring Oct 20, 2025, 12:00 PM UTC
Based on our SMS Provider, partial recovery is seen and they are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident. See [Twilio status](https://status.twilio.com/).
- monitoring Oct 21, 2025, 06:32 AM UTC
The issue on the AWS side appears to have been resolved. Our SMS provider may still be experiencing some latency in message delivery, but most services are now operating normally. You may notice occasional delays in SMS delivery throughout the day. We are continuing to monitor the situation closely and will provide an update later today if the latency persists..
- resolved Oct 27, 2025, 02:39 PM UTC
This incident has been resolved..