Cloudi-Fi incident

Authentication Loop on Captive Portals

Minor Resolved View vendor source →

Cloudi-Fi experienced a minor incident on January 27, 2026, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 11:45 PM UTC
Resolved
Jan 28, 2026, 03:05 AM UTC
Duration
3h 20m
Detected by Pingoru
Jan 27, 2026, 11:45 PM UTC

Update timeline

  1. investigating Jan 27, 2026, 11:45 PM UTC

    We are currently investigating an incident involving authentication lagging or looping on guest captive portals. Our development team is actively investigating..

  2. identified Jan 28, 2026, 01:07 AM UTC

    We are continuing to work on a fix for this incident..

  3. resolved Jan 28, 2026, 03:05 AM UTC

    **Incident Summary** Cloud-Fi was alerted to an issue registering guest users by multiple customers utilizing Captive Portal services. Our team quickly responded to this incident and applied emergency patching to resolve the issue. **Impact** Cloudi-Fi Captive Portal Customers.