Cloud.gov experienced a minor incident on November 1, 2023 affecting GSA Corporate Email, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 01, 2023, 02:12 PM UTC
GSA IT has informed us they are working on an issue causing emails from external (non-GSA) senders to be delayed up to several hours before reaching gsa.gov inboxes. We are currently receiving some email to [email protected], but we are not able to determine if we are receiving all mail sent to us in a timely manner. If you've attempted to reach cloud.gov, you may want to try again. If this issue persist for another hour, we will provide alternative means for reaching our support team.
- monitoring Nov 01, 2023, 03:15 PM UTC
We are receiving email from external domains, but we have not received an "all clear" from GSA IT, so we don't have evidence that the issue is resolved. What seems most expedient in this case: If your email to [email protected] has not received a response today, please call (redacted) to reach a member of our team.
- resolved Nov 01, 2023, 05:13 PM UTC
This issue is resolved. Since we didn't observe any impact to customer service, we will not be providing further updates.