Cloud.gov incident

Cloud.gov Account Password Resets Unavailable

Minor Resolved View vendor source →

Cloud.gov experienced a minor incident on January 27, 2025 affecting Login, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 02:00 PM UTC
Resolved
Jan 27, 2025, 02:00 PM UTC
Duration
—
Detected by Pingoru
Jan 27, 2025, 02:00 PM UTC

Affected components

Login

Update timeline

  1. resolved Jan 27, 2025, 02:36 PM UTC

    First reported Sunday January 26 at 10 AM ET, customers that utilize the Cloud.gov Identity Provider began receiving “500” errors when attempting to reset their passwords. Cloud.gov Operations became aware of the issue at the start of business Monday, January 27th 2025 and immediately began their investigation. The Cloud.gov team has identified and resolved the issue. Please reach out to [email protected] with any further issues related to password resets.