Close experienced a critical incident on March 22, 2022 affecting Phone Service and Incoming Calls and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Phone ServiceIncoming CallsOutgoing Calls
Update timeline
- investigating Mar 22, 2022, 04:09 PM UTC
We are currently investigating this issue.
- identified Mar 22, 2022, 04:56 PM UTC
Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We're in contact with them about these issues and they are currently working on a fix. You can follow along with Twilio's status updates at: https://status.twilio.com/ We will update this page as soon as we have more information from Twilio.
- monitoring Mar 22, 2022, 05:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2022, 05:49 PM UTC
This incident has been resolved.