Close experienced a critical incident on March 28, 2022 affecting Phone Service, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Service
Update timeline
- investigating Mar 28, 2022, 03:16 PM UTC
We are currently investigating this issue.
- investigating Mar 28, 2022, 03:43 PM UTC
Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. You can follow along with Twilio's status updates at: https://status.twilio.com/ We will update this page as soon as we have more information from Twilio.
- monitoring Mar 28, 2022, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2022, 04:50 PM UTC
This incident has been resolved.